Frequently Asked Questions
Everything you need to know about illuminating your home with Cusack Lighting.
What is your standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though specialized chandeliers may require additional handling time.
What is your return policy for lighting fixtures?
We offer a 30-day return policy for unused items in their original packaging. Please note that installed fixtures or items with cut wires cannot be returned for a refund.
Do your fixtures come with light bulbs included?
Bulb inclusion varies by product. Please check the 'Specifications' section on the individual product page to see if bulbs are included or to find the recommended bulb type for that fixture.
Do you offer professional installation services?
While we do not provide direct installation, we highly recommend hiring a licensed electrician to install your Cusack Lighting products to ensure safety and maintain your warranty.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all Cusack Lighting fixtures come with a 1-year limited warranty against manufacturer defects in materials and workmanship under normal use.